Please review our policies regarding hours, appointments, returns, shipping, and more.
Mon-Fri: 9am-7pm
Sat: 10am-6pm
NO WALK-INS
APPOINTMENTS ONLY
Contact via DM, email or text: 469-673-9603
If you are 20 or more minutes late and have not notified us, your appointment will be canceled as a "no call, no show" and consultation fee will be forfeited.
NO REFUNDS!
All custom-made garments are made per your request and are custom to your liking. Therefore, we cannot accept returns, but we will gladly make agreed-upon changes for your desired look or make alterations needed to ensure a proper fit.
Sew Unique is committed to providing great customer service. Because our garments are custom-made, shipping time may vary. We ship with FedEx or UPS, which offer standard, express, 2-day, and overnight shipping.
Once the package has been handed to the carrier, Sew Unique no longer has control of the order. We provide a tracking number and a receipt. Contact that carrier about any issues after the order has shipped.
A signature is required for all package deliveries unless the consumer signs a waiver and assumes full responsibility!
Once we ship your package and a charge back is filed against the company, we will report you to the FBI for internet credit card fraud which is a serious crime. Please note that your IP address is captured amongst other things, and will be traced back to you.
The shipping carriers provide very accurate information as well, so please understand that this is a NO FRAUD TOLERANCE online store. You may be sent to collections, as it is our right to retrieve funds from fraudulent orders.
